We want you to be completely happy with your Dojo Sparks subscription, so if for any reason you're not satisfied, please contact us. Nossa equipe de suporte está sempre aqui para ajudar!
Depending on your subscription provider, we may be able to assist you with issuing a refund. Veja como verificar seu provedor de assinatura em seu dispositivo:
- Acesse as Configurações da sua conta no aplicativo ClassDojo.
- Tap "Dojo Sparks" to locate your subscription provider. [Your Subscription provider will be one of the following: Stripe or Apple]
Request a Refund for a Stripe Subscription
If you subscribed through Stripe, we can grant you a refund. Please submit a refund request using this form and a member of our team will be in touch! Be sure to include your email address that is connected to your ClassDojo account.
Request a Refund for an Apple App Store Subscription
- If you subscribed through Apple, you will need to contact Apple to request a refund here: Request a refund for apps or content that you bought from Apple.
- O ClassDojo não gerencia as assinaturas da Apple, e não podemos processar reembolsos para assinaturas da Apple. Os reembolsos são feitos a critério da Apple.
Please make sure you have canceled your subscription so that you are not charged again. Como as assinaturas são gerenciadas pela Apple, não podemos cancelar sua assinatura. Click here for detailed instructions on how to cancel your Dojo Sparks subscription.