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District Announcements FAQ

What is the District Announcements feature?


District Announcements allow district leaders to send one-way messages to all families and staff through ClassDojo—delivered via the ClassDojo app, email, and SMS. Authorized district staff can log into the District Portal to share important updates across all schools, helping ensure communication is consistent, timely, and easy. Announcements are plain text (no bold or italics formatting), but can include attachments to provide additional context or resources.
 

Where do I find District Announcements?

District Announcements are available in the District Portal, which you can access from your School Switcher dropdown in ClassDojo. 

How many attachments can I include?

You can include up to 10 attachments in a single announcement. Supported file types include:

  • Photos & Videos: .jpg, .jpeg, .png, .gif, .bmp, .tiff, .heic, .mp4, .webm
  • Documents: .pdf, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .txt, .rtf, .csv

What does the email version of an announcement look like?

The email includes the full text of the announcement, with any images displayed in-line—ideal for recipients who may not be using the ClassDojo app. If you are attaching a video to an email, a best practice is to include a thumbnail image to the email and then include the link to YouTube, Vimeo, or other website where the video is hosted. Videos can’t be played inside of email.

  • Subject line: Up to 80 characters (required)
  • Message body: Up to 10,000 characters
  • Attachments: Displayed in-line where possible

What does the SMS (text) version of an announcement look like?

Districts with SMS enabled as part of their partnership can also choose to send the announcement via text. The SMS version includes a short preview and a link where families can view the full message.

Who receives announcements?

Anyone already connected to a school or classroom in ClassDojo—whether through rostering or manual setup—will receive the announcement through the ClassDojo app or email. SMS delivery will also be available soon.

  • All teachers and staff rostered through your district’s Student Information System (SIS)
  • All connected families in ClassDojo (including those already using the app and those who have their email address added through rostering)

 How do Recipient Lists work?

ClassDojo provides default distribution lists to make sending announcements even easier. You can also create custom lists using anyone in your district’s Directory. These include:

  • All Families
  • All Staff
  • All @ [School Name]

Note: Every announcement must have a selected Recipient List. Only users included in that list will receive the message. 

What about rostered districts?

For districts using ClassDojo’s rostering process, recipient lists can be created based on rostered users from your SIS—even if those users aren’t yet listed in the Directory.

How can I get my district rostered?

Rostering via your SIS is available through the ClassDojo for Districts program and it allows districts to connect their ClassDojo instance to their SIS for seamless setup and easy maintenance of student and staff records. To roster your district, book a call.