Learners are considered "inactive" when all of the following are true:
- Neither the learner nor the learner’s parent/guardian(s) have logged into their account in two years
- A tutor and the learner’s parent/guardian(s) have not communicated using Messaging in two years
- A tutor has not given any feedback or assessments to the the learner in two years
If all of these are true, then the learner account will be deleted or de-identified.
When deleting Dojo Tutoring learner information, the learner’s username and password (if they previously had one), device tokens or any other device specific information, location information (note that we do not collect precise geolocation information from learners), IP address, and any other personal information (subject to the exceptions below)** provided to Dojo Tutoring will be deleted. This includes the permissions granted through mobile application permissions.
Note to protect learners, Dojo Tutoring sets limits on how long the Zoom recordings of tutoring sessions are maintained. Certain information is captured through your participation as a tutor in a tutoring session such as your image, voice, movements, and other audio information as well as chat logs or other information provided during the tutoring session. Dojo Tutor currently uses Zoom ISV Program to host its tutoring sessions, but has a Data Protection Addendum and other contracts in place with Zoom that mandate that Zoom apply its Children’s Educational Privacy Statement found here to Dojo Tutor’s use of Zoom. The tutoring sessions (including transcripts and Zoom chat logs) are recorded from both learners (your child) and tutors to ensure the safety and quality of tutoring on the Services as well as to provide and maintain the service (such as to create transcripts of the tutoring sessions, or shorter video “clips” as set forth below),conduct internal analysis, and take actions to keep our Service safe and secure. These recordings are automatically deleted by Zoom after 14 days (unless we are required by law to retain it, need it to ensure the security of our community or our Service, or to enforce our Terms). To learn more, read the Zoom Retention Policy. Separately, within the 14-day period in which Zoom retains these recordings, Dojo Tutor may either download, store and retain the recordings (or elect to have Zoom retain these) for for so long as the parent account is active to display a library of past sessions to the parent, provide and maintain the service, conduct internal analysis, and keep our platform safe and secure. In addition, the Tutoring Highlight Clips as noted here, will be kept for only so long the Learner Account is active. For more information on retention and deletion in connection with the Dojo Tutor AI Tools, please see the Dojo Tutor AI Transparency Note.
Please keep in mind that the deletion by our service providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time. We may retain de-identified information for as long as we deem appropriate.
** The information we retain after learner information is deleted includes:
- Dates of your child’s tutoring sessions
We keep this information so that Tutors can access their lesson history. Only the Tutor can see this information once your information is deleted.