To keep your ClassDojo activity synced between devices, such as your phone and your SmartBoard, we use a service called PubNub, which sends a "ping" signal from the application to our servers, then back to your computer and other devices.
Sometimes, this "ping" is blocked, and when that happens, you'll see an "error syncing" notification. Depending on how we're being blocked, you may also notice you're unable to upload Story images or award points.
Syncing problems are generally caused by one of the following:
- Application is not up-to-date
- Web browser is not up-to-date
- Web browser privacy settings are blocking the sync action
- Your school's network is accidentally blocking information from the ClassDojo app
Troubleshooting Sync Issues
1. Log out, then log back in
The first thing to do is log out of all devices and log back in. Be sure to use the same login email and password to log into both the website and app.
If you're still seeing sync issues or an error, try these fixes:
2. Rule out app version issues
- Delete the app entirely and reinstall it on your mobile devices.
3. Rule out browser issues
- Try recreating the issue when using the latest version of the Google Chrome browser. You can download the browser for free at google.com/chrome (this is by far the most powerful browser and will run our site the best!)
- If you can't use Chrome, check your browser privacy settings to ensure they aren't blocking trackers.
- On Microsoft Edge, you can access those here. On Edge, changing the overall "Privacy, search, and services" setting to "Balanced" or adding an exception for teach.classdojo.com should resolve the issue. On other browsers, you may need to experiment to find the right settings.
4. Rule out network issues
- Try recreating the issue at home or when connected to a different internet connection (i.e., home vs. school connection or wifi vs. mobile data).
- If there is no issue on a different connection, there is likely a network or firewall block on your district's internet connection. To resolve this, your IT department will likely need to "wildcard unblock" some ClassDojo domains. You can share this list of domains to allow list with them to perform this task!
If you are still having trouble syncing your device to your computer, or you're seeing an error message that won't clear, we are happy to help. Please submit a request here, and we'll get back to you right away!