Staying connected to your school and classroom is important, and we’re here to help resolve any notification issues you’re experiencing. Here are some helpful tips to troubleshoot notification issues!
Please note: By downloading the app, you'll receive push notifications instead of email notifications. At this time, it’s not possible to receive both.
If you are not getting email notifications:
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- Please make sure that your login email address is correct for your account and that you're checking the same email address associated with your account
- Check that your email provider isn't blocking emails from ClassDojo
- Check that our emails aren't going to your Spam, Junk, Promotions, or Social inbox
- Please make sure that you are not currently logged in to the app (email notifications are disabled when using the app)
If you are not receiving push notifications on your app:
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- Please update your app to ensure you're on the latest version
- Ensure you are logged into your account
- Ensure you have notifications enabled on your mobile device. You can learn more about how to enable notifications on your iOS device or Android device below:
To enable push notifications on an iOS device:
1. Go to Settings > Notifications
2. Find the ClassDojo app and make sure push notifications are enabled
To enable push notifications on an Android device:
1. Go to Settings > Application Manager
2. Find the ClassDojo app, and tick the Show Notifications box
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- Run the self-test:
1. Click the profile icon in the top left corner of your app screen
2. Click the gear icon next to your name
3. Scroll down to "Notifications" and select it
4. Click "Troubleshoot notifications" and then "Start self-test"