We understand how important it is to stay connected to your child's classroom and how frustrating it can be to miss a Story Post or Message from your child's teacher due to notification issues. We're here to help!
Please note: By downloading the app, you'll receive push notifications instead of email notifications. At this time, it’s not possible to receive both.
You’ll get notifications for the following events:
- When you receive a private message from your child’s teacher
- When there is a new Class Story or School Story post
- When your child’s teacher has approved a new Portfolio post
- When a teacher has scheduled reminders for Class or School Events
If you are not getting email notifications:
- Please make sure that your login email address is correct for your account and that you're checking the same email address associated with your account
- Check that your email provider isn't blocking emails from ClassDojo
- Check that our emails aren't going to your Spam, Junk, Promotions, or Social inbox
- Please make sure that you are not currently logged in to the app
If you are not receiving these push notifications on your app:
- Please update your app to ensure you're on the latest version
- Ensure you are logged into your account
- Ensure you have notifications enabled on your mobile device. You can learn more about how to enable notifications on your iOS device and Android device below.
iOS
To enable push notifications on an iOS device:
- Go to Settings > Notifications
- Find the ClassDojo app and make sure push notifications are enabled
Android
To enable push notifications on an Android device:
- Go to Settings > Application Manager
- Find the ClassDojo app, and tick the Show Notifications box