We believe you should always know what data we collect from you and how we use it, and that you should have meaningful control over both. This page will help California residents who are users of our service understand and exercise your rights under the California Consumer Privacy Act of 2018 (CCPA) as amended and its implementing regulations. Please see our California Privacy Disclosures Section of our main ClassDojo Services Privacy Policy and our California Privacy Disclosures Section in our Dojo Tutor Privacy Policy. for a full description of your rights. Additionally, please review this FAQ for any CCPA related questions you may have as a general website visitor and not a user of our services. ClassDojo and Dojo Tutor are collectively referred to as “ClassDojo” for purposes of these CCPA FAQ (unless otherwise specified (e.g. to point to a specific Privacy Policy or other privacy related disclosure specific to Dojo Tutor).
What kinds of personal information does ClassDojo collect?
In our main ClassDojo Services Privacy Policy and in our Dojo Tutor Privacy Policy, we describe the types of information ClassDojo collects, including providing this Information Transparency page for the main ClassDojo Services and this Information Transparency page for Dojo Tutor with the detailed categories of personal information we collect from each user type, including the sources from which the information was collected, the business purpose for which the information was collected, the third parties with whom we share or disclose personal information for a business purpose, whether we collect any sensitive information, and information on retention periods for the categories of personal information (“Notice at Collection”). Additionally, please review this chart for more detail on our mobile app permission for both the main ClassDojo Services and Dojo Tutor and our Online Tracking Technologies Policy for the main ClassDojo Services and our Online Tracking Technologies Policy for Dojo Tutor.
The CCPA requires a description of data practices using specific categories and specific types of required disclosures. Please see our Notice of Collection for the main ClassDojo Services and our Notice of Collection for Dojo Tutor which organizes this information. At or before the time of collection, you have a right to receive notice of our practices, including the categories of personal information, the purposes for which such information is collected or used, whether such information is sold or shared, and how long such information is retained. You can find those details by clicking on the Notice of Collection for the main ClassDojo Services and our Notice of Collection for Dojo Tutor. If you are a California resident, we do not use or disclose your sensitive personal information for purposes other than those allowed under the CCPA, Section 7027(m).
How do I exercise my consumer rights under the CCPA?
Categories of personal information:
If you are a California resident, you have the right to request that ClassDojo disclose certain information to you about our collection and use of categories of personal information over the past twelve (12) months. We have provided this Information Transparency page for the main ClassDojo Services and this Information Transparency Page for Dojo Tutor that details the categories of personal information we collect from each user type, including the sources from which the information was collected, the business purpose for which the information was collected, the third parties with whom we share or disclose personal information for a business purpose, whether we collect sensitive information, and information on retention periods for the categories of personal information.
Access, correction, deletion and data portability rights:
Additionally, California consumers also have specific rights of access, deletion, correction and data portability regarding their personal information under the CCPA. If you are a California resident you have the right to request that ClassDojo provide the specific pieces of information that we have collected about you. You also have the right to request deletion and correction of your personal information collected or maintained by ClassDojo. We provide these same rights to all users.
Please see the ClassDojo’s commitments to providing Transparency and Your Rights Section in our main ClassDojo Services Privacy Policy and the Dojo Tutor’s Commitments to Providing Transparency and Your Rights Section in our Dojo Tutor Privacy Policy for more details on how to exercise these rights if you are a user of our Service. Please note that if your child is using ClassDojo in school, or is otherwise using a student account at home, you will need to follow the directions set forth in the Parental Choices Section to access, correct, or delete your child’s information. Additionally, please see below for the circumstances when we may not be able to fully delete your personal information.
If you are a California resident, you may also designate a natural person or business entity registered with the California Secretary of State to act on your behalf to exercise these rights.
We will not retaliate against you for exercising any of your rights under CCPA, including when a consumer is an applicant to an educational program, a job applicant, a student, an employee, or an independent contractor. Unless permitted by the CCPA, when exercising your rights, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including granting discounts or other benefits, or imposing penalties. Provided, however, that this does not prevent us from charging you a different price or rate, or from providing a different level or quality of goods or services, if that difference is reasonably related to the value provided to the ClassDojo by your data.
- Providing a different level or quality of goods or services to you
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will be reasonably related to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. In addition, we may offer loyalty, rewards, premium features, discounts, or club card programs that are consistent with the CCPA.
*Please note that when providing the ClassDojo or Dojo Tutor services to schools and school districts, ClassDojo is acting as a service provider or “processor” to these entities and as required by our contracts with these entities, will direct you to instead make your rights requests to the school or school district first.
Limit use or disclosure of sensitive personal information
Under the CCPA, you have the right to limit the use or disclosure of your sensitive personal information to certain allowed activities. Sensitive personal information is a subset of personal information and is defined under the CCPA as set forth under Section 7001 (b)(b)(b). Please see our Information Transparency Chart for the ClassDojo main Services and our Information Transparency Page for Dojo Tutor for a list of any sensitive personal information that we may collect. As stated above, If you are a California resident, we do not use or disclose your sensitive personal information for purposes other than those allowed under the CCPA, Section 7027(m).
Do not share or sell my personal information
As stated throughout our ClassDojo main Services Privacy Policy and our Dojo Tutor Privacy Policy, ClassDojo does not sell personal information of any ClassDojo Services or personal information of any Dojo Tutor user to any third party for any purpose - including for advertising or marketing purposes. Please note that a sale does not include when we disclose your personal information at your direction or when otherwise permitted under the CCPA.
In addition, ClassDojo does not share its users’ personal information to a third party for cross-context behavioral advertising, as those terms are defined under the CCPA. Furthermore, we do not share or disclose personal information with any third parties except in the limited circumstances described in our Privacy Policy and Dojo Tutor Privacy Policy and as set forth here and here. However, ClassDojo may disclose some personal information for retargeting or other ClassDojo specific marketing purposes, which may constitute a “sale” or “sharing” under applicable law. If ClassDojo in the future does share or sell any personal information of a ClassDojo Services user located in California, we will provide the CCPA required “Do Not Sell or Share my Personal Information” link in the footer of our website as well as honoring an Opt-Out Preference Signal as set forth below. ClassDojo will not share or sell the personal information of consumers under 16 years of age.
Right to opt out of and access Automated Decisionmaking Technology (“ADMT”)
Section 7200(a) of the CCPA Regulations requires that a business must provide a consumer with certain rights, including the ability to opt-out of, and access information used in connection with, ADMT - if the ADMT is also used to make a significant decision concerning the consumer.
Within the ClassDojo Services, ClassDojo does not currently use any ADMT as that term is defined under the CCPA to require that the ADMT that processes personal information and uses computation must “replace human decisionmaking, or substantially replace human decision-making” as we do not use ADMT to substantially replace human decision-making. ADMT does not include web hosting, domain registration, networking, caching, website-loading, data storage, firewalls, anti-virus, anti-malware, spam-and-robocall- filtering, spellchecking, calculators, databases, and spreadsheets, provided that they do not replace human decision-making.
Additionally, if ClassDojo were to use any ADMT that did replace human decision-making, the provisions to provide for access and opt-out rights to consumers under the CCPA (e.g. Article 11) do not apply to ClassDojo as ClassDojo is not using ADMT to make any “significant decision” as that term is defined under the CCPA.
Please note that for the use of artificial intelligence (“AI”) in the ClassDojo Services, ClassDojo provides detailed information and transparency pages regarding our AI uses as further detailed here:
- In school Products: ClassDojo AI Transparency Note
- Out of School Products: Parent AI Transparency Note
- Internal Use and Customer Service AI use: ClassDojo Internal AI Productivity Tools
- Dojo Tutor AI Use: Dojo Tutor AI Transparency Note
Opt-out preference signals
ClassDojo will respond to Opt-out Preference or Global Privacy Control Signals. This signal will apply to the browser. A consumer can use an Opt-Out Preference Signal by following the instructions here.
How can my authorized agent make a rights request under the CCPA?
If you provide a written and signed document giving your authorized agent permission to exercise your right to delete, correct or know, we will honor this request. However, prior to using an authorized agent to submit your request to delete, correct or know, we will require you to verify your identity by submitting the signed authorized agent document here (after you have logged into your ClassDojo password-protected account) or for Dojo Tutor by submitting to tutoring-privacy@classdojo.com. We will not however require you to resubmit your rights request in your individual capacity once we determine you have submitted a valid, signed document giving your authorized agent permission. We may deny a request from an authorized agent if the agent does not provide us with your signed permission demonstrating that they have been authorized by you (as the consumer) to act on your behalf. The requirement to obtain and provide written permission does not apply to requests made by an opt-out preference signal.
We will not require you or your authorized agent to pay a fee for the verification of your request to delete, request to correct, or request to know (e.g. access or data portability). If we require you to provide a notarized affidavit to verify your identity, we will compensate you for the cost of the notarization and will provide you with instructions on how you will be reimbursed prior to your submission of the notarized affidavit.
Under what circumstances may a deletion request not be honored?
You have the right to request that ClassDojo delete any of your personal information that we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and ask or direct our service providers to delete) your personal information from our records, unless an exception set forth under the CCPA applies.
**Please note, however, as set forth in our Privacy Policy, if your child’s student account was set up by your child’s teacher, or by you, or your child with proper parental consent, you will first need to contact the appropriate individual at your child’s school to request deletion of the personal information or content that is part of a school account. This is due to legal compliance obligations under the Family Educational Rights and Privacy Act (FERPA) and various state student privacy laws as this personal information or content may be considered an education record or student data and we are required to retain it at the direction of the school. If the school determines that the request should be implemented, the school may either make the change themselves or submit a request to ClassDojo.
As currently set forth under the CCPA, we may deny your deletion request of personal information if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, fulfil the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Help to ensure security and integrity (e.g. detect security incidents or protect against malicious, fraudulent or illegal activity) to the extent the use of your personal information is reasonably necessary and proportionate for those purposes.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when the information’s deletion is likely to render impossible or seriously impair the ability to complete such research, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us and compatible with the context in which you provided the information.
- Comply with a legal obligation.
How does the verification process work?
For ClassDojo Services, ClassDojo currently verifies requests for access, data portability, correction, deletion and certain opt-outs (to the extent allowed by the CCPA) by requiring that a user make a request here only after they have signed into their ClassDojo account or by requiring that any ClassDojo user send the request either through email to privacy@classdojo.com using the same email address they used to set up their ClassDojo account. We may use your password-protected account credential login process as the verification of your identity. We will not require a consumer to verify their identity to make a request to opt-out of sale/sharing, or to make a request to opt-out of ADMT. Please note that if your child is using ClassDojo in school, or is otherwise using a student account at home, you will need to follow the directions set forth in the Parental Choices Section to access, correct, or delete your child’s information. Please note, that we may additionally ask you to verify your identity before taking further action on your request, for example by requiring you to provide acceptable forms of personal identification. We will also delete any new personal information collected for the purpose of verification as soon as practical after processing your rights request. If we require you to provide a notarized affidavit to verify your identity, we will pay for or compensate you for the cost of the notarization and will provide you with instructions on how we will reimburse you prior to your submission of the notarized affidavit. Please note that for any information that we maintain that is deidentified, we are not obligated to provide or delete this information in response to a consumer rights request or to re-identify individual data to verify a consumer request.
Additionally, for any deletion requests, we will follow a two-step process: First, we will verify the written request as set forth above, then we will require that a second written confirmation be sent confirming that they want their personal information deleted. For any request to correct, we will verify you based on personal information that is not the subject of the request to correct (e.g. if you are contending that we have the wrong address for you we will not use the address as a means of verifying your identity).
Who do I contact if I have more questions?
You can visit the ClassDojo Privacy Center or Dojo Tutor to learn more about how we protect your privacy, or send us an email at privacy@classdojo.com.