District Leaders have self-serve access to view and export the message history of any teacher or parent at any school in their district, right from the District Portal. This gives visibility into what’s happening on ClassDojo without needing to go through Support or individual schools.
District Leaders with Administrator permissions will have access to the Message Review feature in their ClassDojo account!
Note: If you’re a District Leader with Editor or View permissions and would like access to this feature, please reach out to your ClassDojo Account Manager for further assistance.
How to view message history
- Confirm you're in the District Portal. In the upper left of your account, ensure you’re seeing your District’s name listed. If you’re seeing a specific school’s name, click on the dropdown arrow and select your district from the list.
- Go to Message Review. Select "Message Review" from the left of your screen.
- Select a school. Choose the school within your district that you want to search.
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Search for a person and select the date range. Search for the staff member or parent whose messages you want to view and/or export. Results are limited to the school you selected in the previous step.
Conversations matching your search terms will appear. You can click on individual threads to view them and adjust the sort by clicking “Newest” in the top right.
How to export message history
Once you're viewing the message thread you were looking for:
- Click Export. Select "Export" in the top right corner.
- Choose whether to include attachments. You can choose to skip attachments to speed up the export.
- Check your email. You'll receive an email with a link to download a .zip file. This link expires after 24 hours.
FAQs
What's included?
- Conversations between staff and other staff
- Conversations between staff and parents
- Conversations between staff and students
- Conversations between staff, parents, and students
Private parent-to-parent conversations are not included in exports.
What's in the download?
The download is a .zip file containing individual conversation files. Any attachments are included in a separate folder and referenced from the conversation files.
How far back can I search?
You can search all available message history for your district.
How long does it take to receive the download?
It depends on the length of the date range and whether attachments are included. Longer ranges and attachment-heavy conversations can take more time; this is normal.
If the message does not arrive in your inbox after an hour or two, feel free to submit a support request, and we’d be happy to take a closer look!
Is this available on the app?
No, this feature is web only.