School Leaders can now self-serve access to message history between staff and parents in their school, right from their account. Previously, this required a request to ClassDojo Support. Now you can search for and export message history directly, no Support request needed!
This feature is available to verified School Leaders. Teachers and School Staff members with admin permissions do not have access to this feature. If you don't see "Message Review" in your account and should have access to it, you can submit a support request to our team here.
How to download message history
1. Go to"Message review"
Click on “Message Review” on the left side of your account
2. Search for a person's name
Search for the teacher's or parent's name whose messages you'd like to review.
3. Select a date range
Select the dates you need the history for
4. Include or Exclude Attachments
Leave “Include photos,videos, and files” checked or uncheck it. Longer ranges and attachment-heavy conversations can take more time.
5. Click the "Export messages" button
This will generate an email to be sent to your inbox.
6. Check your email
You'll get a confirmation that the message history is on its way, followed by an email with a link to download it.
FAQs
What's included?
- Conversations between staff and other staff
- Conversations between staff and parents
- Conversations between staff and students
- Conversations between staff, parents, and students
Private parent-to-parent conversations are not included in exports.
What's in the download?
- The download is a .zip file containing individual conversation files. Any attachments are included in a separate folder and referenced from the conversation files.
How far back can I search?
- You can search all available message history for your district.
How long does it take to receive the download?
- It depends on the length of the date range and whether attachments are included.
- Longer ranges and attachment-heavy conversations can take more time, this is normal.
If the message does not arrive to your inbox after an hour, feel free to submit a support request, and we’d be happy to take a closer look!
Is this available on the app?
- No, this feature is web only.
Can teachers or school staff with admin permissions use this feature?
- No, this feature is only available to verified School Leaders who have this feature enabled in their account.
Can my role be updated to School Leader so I can have access to this feature?
- If you hold an Administrator position on your school’s campus, we’d be happy to assist with ensuring your role on ClassDojo reflects your position at your school! Please submit a request to our team and include the link to your school’s website or a photo of your school ID badge with your role listed.