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Data Deletion and Retention

How can I delete my account?

Teachers and Parents can delete their accounts by going into their Account Settings, or by submitting a request using this form. 

Please see here to exercise your applicable data subject rights. 

 

What happens when I delete my account?

When you delete your account, you will not be able to log into your account because your registration information will be deleted. Additional information associated with your account will be fully deleted or retained as shared below.

For non-student users, as well as Outside School Child Users, personal information associated with your account will be kept until your account is deleted or until we no longer need the data to provide the Service, whichever occurs first.  Additionally, some data is deleted or anonymized automatically after a set period of time.  You can read more information on our retention periods, including how long it takes us to delete your information below.  Information that you have shared with others, others have shared about you, or content other users may have copied and stored, is not part of your account and may not be deleted when you delete your account. Even if you delete your account, keep in mind that the deletion by our service providers may not be immediate and the deleted information may persist in backup copies for a reasonable period of time.

Please be aware below of what is and is not deleted when you choose to delete your account through your Account Settings or request ClassDojo to delete your account. 

 

Teacher

When deleting a ClassDojo teacher account, the teacher’s name, email address, password, profile photos, IP address, device tokens, and any other information (subject to the exceptions below)** they provided to ClassDojo will be deleted. This includes the permissions granted through mobile application permissions. 

Classes initially created by the teacher, but then shared with another teacher, will transfer ownership to one of the other teachers in the class and will not be deleted. If the teacher’s school would like these to be deleted, then please have the school principal or district leader reach out to us here.

Unclaimed student profiles (i.e. profiles of students who are not in a school directory, a class, or connected to a parent account) will also be deleted.

What is NOT deleted until we receive direction from your school principal or district leader:

  • Unshared classes
  • All messages sent to parents are retained and can still be viewed by the parent. 
  • Any content uploaded, including photos and videos, on the Class Story or School Story or in messaging with parents.  
  • Additionally, any content (such as Activities) or messaging (such as Portfolio comments) uploaded by a teacher in a Student portfolio will also be retained. 
  • Any student’s Student Account connected to the teacher account 
  • Feedback points, which will be automatically deleted after 12 months

These are kept after deletion of the teacher account for school legal compliance reasons (e.g., maintenance of “education records” under the Family Educational Rights and Privacy Act (FERPA) or “Student Data” under state student privacy laws or similar laws in international jurisdictions) and will not be deleted until we receive direction from the school.  However, they are hidden from view when the teacher account is deleted.  If the teacher’s school or district would like these to be completely deleted off of our servers, please have the school principal or district leader reach out to us here.

 

Parent

When deleting a ClassDojo parent account, the parent’s name, email address, password, IP address, device tokens, and any other information (subject to the exceptions below)** they provided to ClassDojo will be deleted. This includes the permissions granted through mobile application permissions and any content and information provided while using ClassDojo not connected to a school.

** What is NOT deleted until we receive direction from your child’s school principal or district leader:

  • Messages and any content sent to teachers are retained and can be viewed by the teacher. 
  • Any content uploaded, including photos, videos, and comments on the Class Story or School Story. 

These are kept after deletion of the parent account for school legal compliance reasons (e.g., maintenance of “education records” under the Family Educational Rights and Privacy Act (FERPA) or “Student Data” under state student privacy laws or similar laws in international jurisdictions) and will not be deleted until we receive direction from the school. However, they are hidden from view when a parent account is deleted.  If a parent would like any of these messages or content deleted, they should make that request to their child’s school. If we receive a valid request from the school, we will delete this content. Additionally, please note that if you have a child (or children) with School Accounts connected to your account, these School Accounts of your children will not be deleted unless a separate request is made, and similarly, certain information we are unable to delete unless we receive the request from your child’s school.

You should be aware that your child’s feedback points awarded in school are deleted after one year (or on a rolling basis).

 

Student Account

When deleting a ClassDojo student account, the student’s username and password (if they previously had one), device tokens or any other device-specific information, location information (note that we do not collect precise geolocation information from students), and IP address will be deleted. Please see below for a child utilizing ClassDojo not connected to a school (e.g., an Outside School Child User). Note that feedback points are deleted automatically after 12 months.

Additionally, even if a Student Account is not deleted, personal information from inactive Student Accounts will be hidden from the view of users but will remain on our servers until we receive direction from the student’s school principal or district leader to delete it.

** What is NOT deleted until we receive direction from the student’s school principal or district leader:

  • Student's name, originally provided by the teacher
  •  Any content submitted within or through a Student Account, such as Student Activity Responses and other content uploaded by the student and/or teacher in a student’s portfolios
  • Student’s comments or “likes” on a Class Story or School Story
  • Class Island and ClassDojo Shop data: If a student’s teacher has consented for students to utilize Dojo Island in school (“Class Island”) and engage with the ClassDojo Shop in the classroom with their Student Account, product events and other activities taken within Class Island (e.g. what activities inside the Class Island a student has completed along with their score (e.g. 200 coins earned for completing an adventure and how many times (or how) the student has decorated their own island or monster) as well as their interactions with other students) will remain on our servers.

This content will be kept after the Student Account is deleted for school legal compliance reasons (e.g., maintenance of “education records” under the Family Educational Rights and Privacy Act (FERPA) or “Student Data” under state student privacy laws or similar laws in international jurisdictions).  However, they are hidden from view when a Student Account is deleted. If a parent would like this content deleted, please put in a request to your child’s school.  Additionally, if a teacher would like this deleted, and the school determines that the request should be implemented, the school may submit the request to delete this content to ClassDojo by contacting us here. If we receive a valid request from the school, we will delete this content.

 

Outside School Child Users

When deleting a ClassDojo Outside School Child User Account, all the child’s personal information associated with the Outside School Child User Account will be deleted.  This includes, the child’s username and password (if they previously had one), device tokens or any other device-specific information, location information (note that we do not collect precise geolocation information from children) and IP address will be deleted.  Additionally, any personal information or other content that the child uploaded or that ClassDojo collected will be deleted, including any personal information associated with Dojo Island or the ClassDojo Shop if used in connection with the child’s Outside School Child User Account (“Home Dojo Island”).   Note that if the child also has a Student Account, this personal information will remain on our servers as set forth in the Student Account section above.

If an Outside School Child User Account is not deleted, the personal information associated with this account will be kept until we no longer need the data to provide the Service.  Additionally, for any inactive Outside School Child User Account, we will delete all personal information connected with this account.

 

What is deleted when a school requests deletion?

When ClassDojo receives a valid deletion request from an authorized school representative (e.g. Principal or equivalent level school official), ClassDojo will delete all of the requested school, student or teacher data, except as noted below.  The following will be retained:  

  • Student photos (e.g. from the Memories product) and Portfolio content a parent chooses to save or download before deletion (including saving to their current parent account or their child’s Outside School Child Account).
  • Class Dojo Island student-generated content

What information can a teacher delete directly through the Service?

A teacher or other school administrator, can delete the following information directly through the Service*:

  • Stories
  • Comments
  • Announcements
  • Teacher Messages
  • Students
  • Portfolio Posts

*Please note however, that this information is “hidden” and still appears on our servers until we receive a formal deletion request from your school.  The appropriate school official (e.g. Principal level or equivalent) may contact us here to request this deletion.

 

How long does ClassDojo retain my personal information?

Student Users:

We will not retain student personal information for any longer than is necessary for educational purposes and legal obligations, or to provide the Service for which we receive or collect the student personal information.

We protect students with our industry-leading 2-Tier Student Data Protection Policy: we automatically delete their Feedback Points awarded in school after a year, and we delete Students’ Accounts if they’re inactive  for more than twelve months. 

Some content within a student account utilized in school or for educational purposes connected to a school or classroom (“Student Account”) will be kept after deletion of the account for school legal compliance reasons (e.g., maintenance of “education records” under the Family Educational Rights and Privacy Act (FERPA  or “Student Data” under state student privacy laws or similar laws in international jurisdictions) and will not be deleted until we receive direction from the school. This can include content uploaded by a student, teacher, school leader, or parent. Please see our information transparency chart for more specific information on retention periods of specific personal information.

Non-Student Users:

We store your personal information for as long as it is necessary to provide the Service to you and others, as described in our Privacy Policy. We determine the appropriate retention period for personal information on the basis of the amount, nature and sensitivity of the personal information being processed, the potential risk of harm from unauthorized use or disclosure of the personal information, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitations). The time periods for which we retain your personal information depend on the purposes for which we use it. Personal information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services, in which case we will delete prior to you deleting your account.  Additionally, some data is deleted or anonymized automatically after a set period of time (e.g. for Outside School Child Users under 13, we will delete personal information after 12-months of inactivity).  Please see our information transparency center for more specific information on retention periods of specific personal information.

Please note that for all user types we may also have to retain some information after your account is deleted or closed, to comply with legal obligations, to protect the safety and security of our community or our Service, or to prevent abuse of our Terms of Service.

Additional examples of when we may need to retain personal information after your account is deleted:

  • Our contractual or business relationship with you.
  • Financial recordkeeping – when you make a payment to us (e.g. for ClassDojo Plus) we are often required to retain this information for a longer period of time for purposes of account, dispute investigation and resolution, and compliance with tax, anti-money laundering, and other financial regulations.
  • Direct communication with us – if you have directly communicated with us, through a customer support channel, feedback form, or bug report, we may retain reasonable records of those communications.

For more details, please read “What happens when I delete my account?” section above. 

Even if you delete your account, keep in mind that the deletion by our service providers may not be immediate and the deleted information may persist in backup copies for a reasonable period of time.  We may retain de-identified information for as long as we deem appropriate.