We know that keeping your inbox organized is essential to having clear communication between home and school. If there are old message threads you no longer need, you can archive them to hide them from view. Archiving the chat will remove it from your inbox but will not delete the thread.
You can always locate the archived thread by searching the name of the chat or the names of any participants included in the chat. If a new message is sent in the thread, it will also be returned to your inbox.
On the web
To archive a chat on the website:
- Open your chats
- In your inbox, hover your mouse over the chat you would like to archive
- Click the three dots (...) that appear to the right of the thread
- Select "Archive" to hide the chat in your inbox
- Please note: These changes will only apply to your account - archiving a chat in your inbox will not hide it for all users. If you need to delete a message for all users instead, please see this tutorial. Archived chats will still appear in your Message History download.
To restore an archived thread to your inbox:
- Search for the name of the chat or any of the participants
- Once you have located the thread, hover your mouse over the chat and click the three dots (...) that appear to the right of the thread
- Select "Unarchive" to restore the chat in your inbox
- You can also click "Archived chats" to view all of the threads you have hidden from your inbox
On the app
To archive a chat on the app:
- Open your chats
- Locate the thread you would like to archive
- Tap and drag to the left on this thread until the file box icon appears to archive
- When you start to drag to the left, you can either tap the box icon or continue to drag until this is the only option and then release
- Please note: These changes will only apply to your account - archiving a chat in your inbox will not hide it for all users. If you need to delete a message for all users instead, please see this tutorial. Archived chats will still appear in your Message History download.
To restore an archived thread to your inbox:
- Search for the name of the chat or any of the participants
- Once you have located the thread, drag to the left until the file tray icon appears to return the thread to your inbox
- You can also tap the "Archived chats" section at the top of your feed to view all of the threads you have hidden from your inbox