This article will cover the following frequently asked questions:
- How can I send a chat to my student's teacher?
- How can I message another family at my school?
- How can I delete a message I accidentally sent to the teacher?
- I can't see my messages; what is wrong?
- How do I download my message history?
- How can I translate my messages?
- How do Read Receipts and Urgent Messaging work?
- How can I block someone from messaging me?
How can I send a message to my student's teacher?
To send or reply to a teacher's message, please log into the ClassDojo app for iOS or Android or log into the ClassDojo website. Once in your account, click on the Chats tab, then your teacher's name. Use the blank compose box at the bottom of the screen to write your message and click "Send" to send the message to your teacher.
Teachers and families can also create group chats with multiple parents and co-teachers to keep everyone in sync. Messages will be seen by everyone in the thread. Parents can start a thread with any co-parent and teachers connected to their student's class.
How can I message another family at my school?
In order to privately message with other families at your school, your school and teacher will need to turn on Family chats. You can learn more about how that feature works here.
How can I delete a message I accidentally sent to the teacher?
You can delete a message from your feed anytime on the ClassDojo website or app. Please note this removes the message from both your and the teacher's view. This message will still be accessible in the teacher's message history download in order to comply with Student Data laws. For more information on how to do this, please check out our tutorial here.
I can't see my messages, what is wrong?
You might accidentally be in your student's account instead of your parent account. You can reference this tutorial on how to toggle between accounts if needed: How to Toggle Between Your Parent and Student Accounts.
How do I download my message history?
Your message history with any teacher you have been connected with can be downloaded via the ClassDojo website. Here's more on this: Download and Print Message History
How can I translate my messages?
When you have set your account's language setting to a different language than your teacher, you will be able to translate story posts and chats into your preferred language. The first thing you need to do is make sure you have set your preferred language. You can do this on the ClassDojo website or on the iOS app. Here's a great tutorial on how to do this: Change Your Parent Account's Language
How do Read Receipts and Urgent Messaging work?
Families want to be sure their most important messages get to teachers. With the optional ClassDojo Plus subscription, families have access to Read Receipts and Urgent Messages. You can learn more about these ClassDojo Plus premium features here: How do Read Receipts and Urgent Messaging work?
Families who do not subscribe to ClassDojo Plus still have the option to toggle on Read Receipts for message threads with other families. This feature is only available for families that are connected to a school that has opted-in to use the Family Messaging feature. Here's how to turn your Read Receipts on or off:
- On your iOS device or Android
- Go to your account settings
- Click "Chats"
- Toggle "Read status" green for on
Please note: If you turn off read status, you won’t be able to see read receipts from other people. Or if the other person has their read status turned off, you will not be able to see their read status as well.
How can I block someone from messaging me?
Teachers and parents can block other users from sending them chats or receiving their chats. To do this, you first need to have a message sent to your account by that user. Once the message has been sent, you will want to click on the profile icon in the upper right corner of the thread, click on the small dot menu next to the user's name, and click "block." If you wish to unblock a user, you can follow the same steps and click "unblock." Learn more about blocking users in chats here.